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Website Maintenance Agreement – Reliable Support Without Administrative Overhead

Not every company wants to maintain its own website. If you prefer to invest your time in your core business, it makes sense to outsource the technical and content maintenance of your website to an agency.

This is especially efficient when the website was developed by the same agency that will handle maintenance later. Ideally, the concept has already been designed to ensure that content can be edited easily, securely, and without unnecessary hurdles.

That is precisely what the lilac-media developed websites with the lilac-CMS are designed for. With the lilac-CMS content can be updated especially quickly and securely — thereby reducing your maintenance times and costs.

What you get with the Maintenance Agreement

We take over the ongoing maintenance of your website reliably and without hassle.

Your website stays up-to-date and functional at all times
Implementation of small changes usually within 48 hours (business days)
Transparent billing and documentation of all work accessible at any time
Minimal administrative overhead - ordering simply by e-mail

Terms and Conditions for Your Website Maintenance Contract - Flexible and Transparent

All work is performed at the hourly rate valid at contract start (currently 90 EUR plus VAT, as of May 2026). You pay only the actual effort incurred - tracked in 15-minute increments and fully documented.

15-minute granular recording of effort
Billing at the beginning of the month for the previous month
Cost cap at a predefined amount
Cancelable on a monthly basis

Process - This is how your Maintenance Contract works

The maintenance contract is ideal for regular updates and short tasks with manageable time requirements. For larger projects we will prepare a separate offer if needed.

You save on proposal creation, lengthy coordination and back-and-forth questions for every little detail.

Ordering by e-mail
Automatically captured in the ticketing system
Timely execution of tasks - usually within 48 hours (business days)
Documentation of all efforts in the timesheet
Monthly billing at the start of the following month

Your Benefits

Fast implementation without prior proposal creation
Less administrative overhead on both sides
Transparent and traceable billing
Documentation of all work available for review at any time
Direct contact without complicated processes

Transparent Handling

Simply send each task by e-mail along with the required files to our ticketing system. An automatic ticket with a unique number is created, through which all communication and processing takes place.

Monitoring of Effort

Before implementation we review every task with regard to scope and effort. If a request exceeds the agreed scope, we will inform you in advance and, if needed, prepare a separate offer.

Comprehensive Documentation

All work is directly linked to the respective ticket and documented in your personal maintenance hours list. This keeps all changes and efforts traceable and transparently accessible at all times.

Keep Your Website Permanently Up-to-Date

A website remains reliably functioning only if content is maintained, technical adjustments are performed, and small changes are implemented promptly. With our maintenance contract, your website stays current, functional, and managed without additional administrative overhead.

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